Privacy notice and terms

Last updated 25 October 2026.

Who we are

Scotland Mould Removal is a free matching service run by Ajay Singh, trading as Scotland Mould Removal (sole trader), 142 Renfrew Road, Paisley, PA3 4BN. We are the data controller for the information you give us through this website. Our ICO registration number is [Owner to add: ICO registration number].

Contact us about anything on this page at [email protected].

What we collect

When you send an enquiry we collect what you put in the form:

• whether you're an owner, landlord or letting agent
• the postcode of the property
• details about the property and the problem (type, what's affected, what you can see, how soon you need it done, and for landlords the number of properties)
• a photo, if you choose to add one
• your name, phone number and email address
• that you ticked the consent box, and the page you sent the form from
• whether you ticked the optional box about being contacted later on how your job went

If you tell us you're a tenant, the form doesn't send anything. If a tenant's details reach us some other way, we delete them and don't pass them on.

Why we collect it, and our lawful basis

We use your details to pass your enquiry to one independent damp and mould specialist who covers your area, so they can contact you about a quote. Our lawful basis is your consent, given when you tick the box on the form. You can withdraw it at any time by emailing us; that stops us sharing your details from then on but doesn't undo anything already shared.

Asking how your job went

The form has a second box, which is optional and left unticked. If you tick it, we may get in touch after the work, by email or phone, to ask how it went: whether the specialist turned up when they said, did the job they quoted for, and charged what they quoted. We use your answers to decide which specialists we keep passing enquiries to.

We won't publish what you tell us, or use your name anywhere, unless we've asked you first and you've said yes.

If you leave the box unticked, we won't contact you about this. If you tick it and change your mind, reply to any follow-up or email [email protected] and we'll stop. This is a separate consent from the one that lets us share your details, so you can withdraw one and keep the other. We only contact you about it while we still hold your enquiry, which is up to 12 months.

Who we share it with

We share your enquiry with one independent damp and mould specialist covering your postcode. Once they have it, they're responsible for how they use it, under their own privacy notice. We don't sell or share your details with anyone else.

Our website and form run on Cloudflare, which receives form submissions on our behalf. Each enquiry is then emailed to our inbox through Resend, an email delivery service. We don't keep enquiries anywhere else. Cloudflare and Resend may process data outside the UK under appropriate safeguards.

How long we keep it

We keep enquiries for up to 12 months, then delete them. We may keep a note that an enquiry was made, with no personal details, to count how many we receive.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Email [email protected] and we'll respond within one month. If we've already passed your enquiry to a specialist, we'll tell you who so you can contact them too.

If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.

Cookies and analytics

This site doesn't set cookies. We use Cloudflare Web Analytics to count page views. It doesn't use cookies or store anything on your device, and it doesn't track you across other websites.

Terms of use

• We're not a contractor. We don't carry out, supervise or guarantee any work. Any agreement for work is between you and the specialist.
• No charge. Using this site and sending an enquiry is free. You're under no obligation to accept a quote.
• General information only. Prices on this site are typical ranges, not quotes. Our guides, including the one on Awaab's Law, are general information and not legal advice. Check the official sources linked on each page, and take professional advice for your own situation.
• Coverage. We can't promise there will be a specialist available in every area, or within a particular time.
• Links. We link to councils, the Scottish Government and other sites. We're not responsible for their content.

These terms are governed by the law of Scotland.